As much as we want you to love your Reserved Footwear New York shoes, sometimes there are reasons why you might want to return or exchange your order. If you’ve ordered the wrong size or any other reasons, you can always exchange or return it (within the contiguous U.S.) so long as:
- Your return/exchange request is submitted within 30 days on the date of purchase.
- Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
- Your return/exchange request is from Our Website. Otherwise, please contact the retailer of where you purchased the item so they can further assist you with your concern.
- For International returns (no exchange available), you must purchase your own shipping label to ship the item/s back to us.
- We can only provide a free return/exchange once.
- No return/exchange for final sale items and/or orders with a final sale discount code.
We reserve the right to refuse returns that do not meet these criteria. We will provide a FREE shipping label for your return/exchange, however there is a fixed $7.95 restocking fee for all return and exchange requests.
To initiate your return/exchange request please send an email to firstname.lastname@example.org or message our representatives through live chat (toggle by clicking the chat icon on the bottom right corner). Please send us the following details:
- Order Number
- Reason for Return or Exchange
- If Exchange, Provide Style, Color, Size, etc.
- Other Instructions
We will respond to your request as soon as possible.
Once our facility has received your return and fully inspected it, we will immediately release the funds. Please allow up to 3-5 business days for the refund to be issued. If it’s been longer than the said time, please contact your banking company for an estimate of when you can expect to see the funds on your bank statement.
We offer free shipping on all orders within the contiguous U.S. We also offer free two-day shipping on all orders $100+!
Orders with expedited shipping that is placed after 2:00 PM (EST) will not ship the same day. Please note that orders do not ship on Saturdays or Sundays.
We stand behind the quality of our products. If you experience any material or craftsmanship flaw upon reception, please contact us at email@example.com so that our customer support team can further assist you.